Beckett…What Can I Say?

As of this morning, I was ready to write another post criticizing Beckett–no, not for their box break videos that feature apparently loaded boxes (I spread the blame equally between Beckett and the card companies on that one)–but rather because it was a full week ago that I noticed at my local card shop that the latest issue of Sports Card Monthly was out.

And as of last night, mine still hadn’t shown up.

Further exasperating me last night, I tried to email Beckett to find out what was going on–which proved to be an adventure in itself.  I clicked around, and found out I had to login with my email address–and when that didn’t work, I reached a page that said “Please contact customer service by e-mail at:   or by phone at:   “.

That’s right, it encouraged me to contact them, which I was already trying to do, but didn’t give me the email addresses and/or phone number to call him.

I then found a help page that offered a way to determine my expiration date via the address label–which showed a label that looked nothing like mine (I knew I wasn’t expired anyways).

Finally, after finding a form to use to actually contact them, I got a message that said they would ATTEMPT to answer all inquiries within 72 hours.  In this age of the Internet, Beckett will TRY to get back to me within 3 days (this after it took them more than a week to get my online access set up when I subscribed–and then another 3-4 days to switch it from baseball to football, since that was what I subscribed to).

So, like I said, I was ready to blast away in a blog posting.  Then a funny thing (or two) happened.  First, I got an email from Stacy in Customer Service at Beckett, saying they reshipped the issue today, and asking me to let them know if they could help further.  And, of course, the mail shows up, and there’s my copy of the magazine (and it’s very possible, even likely, that it’s not Beckett’s fault–for some reason, we get some things really slowly around here).

So, not post blasting Beckett today after all–in fact, I actually have to give them kudos for how they handled the situation–although I still think their Web site needs a lot of help–and that’s even AFTER I started checking out the Beta of their new site (yes, they actually approved me as a tester–not sure if I’m supposed to blog about it or not, but I told them about the blog when I applied).

But, I’ll save that for a later date–along with I’m sure more on loaded box breaks and conflicts of interest.  I can’t let Sports Card Uncensored have ALL the fun.